The Challenge: Cultural disconnect across departments

When Erik Olson took on the role of Senior Manager of Employee Relations at Bungie, he faced several significant challenges:

1. Cultural Disconnect and Employee Discontent: As Bungie expanded, maintaining a cohesive culture became increasingly difficult. Some employees felt their concerns were unheard, leading to frustration and disengagement.  Erik noted, "The biggest challenge was helping leadership develop a unified culture since every department is naturally led by different people with different backgrounds and expectations"
2. Inconsistent Feedback Channels: Bungie’s feedback mechanisms were scattered, with employees uncertain about where to report concerns or share feedback. This inconsistency resulted in delays and gaps in addressing critical issues. "In every meeting we were clarifying where feedback should go, which hindered the effectiveness of our feedback loop," Erik noted.
3. Lack of a Unified Process for Handling Employee Concerns: Without a centralized process or tool for managing employee relations, cases were handled differently by various HR business partners. This led to inconsistencies in how issues were addressed and documented, risking potential gaps in follow-up actions. Erik shared, "Where should I save that? Does it go in the employee file or somewhere else? The lack of clarity was frustrating for everyone."

The Solution

Erik leveraged AllVoices’ comprehensive platform to address these challenges head-on:

1. Unified Feedback System: AllVoices centralized Bungie's feedback channels, ensuring that all employee concerns, regardless of their origin, were funneled into one system. This streamlined process provided clarity and consistency. Erik explained, "With AllVoices, we know exactly where feedback is going, and it’s easier to track the resolution process end to end."
2. Enhanced Cultural Integration: The platform’s features facilitated more transparent communication and allowed for anonymous feedback, which helped bridge cultural gaps across different departments. Erik remarked, "AllVoices has really helped in making everyone feel included, regardless of their department or role."
3. Standardized Case Management: AllVoices provided Bungie with a robust framework for handling employee concerns uniformly across the organization. This not only improved consistency but also ensured comprehensive documentation of all cases. "Now, we have a clear process in place that everyone follows, which reduces the risk of anything slipping through the cracks," Erik highlighted.

The Results

The adoption of AllVoices significantly improved Bungie's employee relations:

1. Driver of Cultural Cohesion: The unified feedback system helped address underlying issues before they escalated, fostering a more inclusive and cohesive workplace culture. Employees felt more connected to the company’s core values and confident that their voices would be heard by the leadership team (not just their direct manager).
2. Streamlined Feedback and Case Management: The centralized platform eliminated confusion and delays in addressing employee concerns. Erik’s team could now resolve issues more efficiently and with greater transparency.
3. Reduced Legal Risks: With standardized processes in place, Bungie mitigated the risk of documentation gaps, ensuring all employee concerns were properly recorded and addressed.

Erik Olson summarized the impact, "AllVoices has been instrumental in not just streamlining our processes, but in really bringing our teams together under a unified culture."

‍