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Navigating the landscape of HR case management software can be daunting due to the sheer number of options available. Each software package offers its own unique features and functions, making it challenging to determine the best fit for your organization.
In this blog we will outline some common features you should consider when evaluating HR case management software. By understanding these key elements, you can make a more informed and confident buying decision.
More importantly, we're going to provide reviews of providers, how they stack up against AllVoices (for better or worse) and provide tips on how to make the most of your HR case management software.
Before diving into the specific providers, let's first understand the software itself. HR case management software is a crucial tool for organizations, designed to streamline the management of employee relations through a structured, ticketed system.
This software facilitates the quick resolution of employee problems and is ideal for addressing a variety of issues, including questions, concerns, incident reporting, and suggestions for process improvement. If you'd like to learn about case management we get into the basics in our blog.
HR case management software primarily functions as a tool for risk mitigation. By documenting incidents and maintaining a comprehensive audit trail, it helps protect companies from legal costs and fines associated with non-compliance.
Additionally, it collects valuable data, creating actionable insights that highlight trends, identify potential problem areas, and manage workflows. This enhances the overall employee experience by ensuring issues are addressed promptly and effectively.
HR case management software typically offers a suite of features designed to improve efficiency and ensure compliance:
HR case management software is utilized by various stakeholders within an organization:
Below, you'll find different HR Case Management Software providers. We managed to get all of the pros and cons of each, as well as summarize all of their positive and negative reviews. We also removed all-in-one HR solutions that don't specifically focus on case management, as we think they aren't as nuanced as some of the current offerings that specialize in it.
AllVoices is the #1 rated platform for anonymous reporting and HR case management, designed to efficiently surface, investigate, and respond to workplace incidents.
This all-in-one solution utilizes AI to enhance HR team efficiency, improve the employee experience, and mitigate risks. Recognized as a leader in Employee Engagement, HR Case Management, and Whistleblowing categories by G2, AllVoices is trusted by numerous organizations to effectively manage HR cases.
Anonymous Reporting
AllVoices excels in providing a platform for employees to submit feedback anonymously, encouraging open communication without fear of retaliation. Users frequently praise this feature, highlighting its importance in fostering a transparent workplace culture.
AI Integration
The platform leverages AI to manage employee relations efficiently. This integration helps streamline processes, allowing HR teams to focus on strategic tasks that boost overall employee experience and productivity.
User-Friendly Interface
With an intuitive and attractive interface, AllVoices ensures easy navigation for both employees and administrators. This simplicity aids in quicker adoption and consistent use across organizations, making it a favorite among users.
Audit-Ready Documentation
AllVoices offers audit-ready documentation, providing a clear audit trail that helps organizations mitigate legal risks and ensure compliance with both internal policies and external regulations. This feature is particularly valuable for companies aiming to protect themselves from potential legal challenges.
Real-Time Continuous Feedback
AllVoices supports continuous feedback collection, offering up-to-date insights into employee sentiments. This real-time data allows for prompt and effective issue resolution, enhancing workplace morale.
Scalability
AllVoices is designed to grow with your organization. Whether you're a small business or a large enterprise, the platform's scalability ensures it can meet your evolving needs effectively.
We used artificial intelligence to summarize all of the pros and cons from the testimonials on G2, here's what they said:
Positive Feedback
Users appreciate AllVoices for its focused approach, simplicity, and ease of use. The product has been commended for its excellence in satisfying compliance needs and for its continually updated features.
Customers highlight the responsiveness and helpfulness of the AllVoices support team and find the tool to be a strong choice for companies looking to improve their reporting and communication systems without fear of repercussions.
Areas for Improvement
There are minimal criticisms regarding AllVoices; however, one user expressed a desire to have known about the product sooner. The lack of critical negative feedback suggests that the users who provided testimonials are largely satisfied with the product and its performance.
After scouring the reviews, I found that some users have noted a need for better email notifications and more control over administrative functions. While the base technology is solid, these enhancements could improve the overall experience.
Pros
Cons
With this feedback taken into account, we have gone to the drawing board and worked on advanced customization features. If you're looking to learn more, please schedule a demo to learn more. Updates will be found in our support center.
By considering these pros and cons, organizations can better understand how AllVoices aligns with their employee relations and HR case management needs.
AllVoices is a powerful HR Case Management Tool that is easy to use and can grow with your company. It promotes transparency and continuous feedback, helping organizations improve employee engagement, reduces legal risks, and increase productivity.
Whether you have a small business or a large enterprise, AllVoices provides the tools you need to manage HR cases effectively and efficiently.
HR Acuity is a leader in employee relations case management and investigations. It helps companies manage risk, ensure compliance, and provide consistent experiences for their employees. HR Acuity collaborates with numerous organizations and is the founder of empowER™, a community of over 5,000 professionals. They also publish the annual Employee Relations Benchmark Study.
Customizable Platform
The platform allows some customization to fit specific organizational needs.
Reporting and Analytics
HR Acuity includes basic reporting tools and analytics to help identify trends in employee relations data.
User-Friendly Interface
Designed to be intuitive, HR Acuity aims to minimize the learning curve for HR professionals.
Pros
Cons
From G2 testimonials, HR Acuity is appreciated for its focused approach and ease of use. The platform is praised for managing complex employee relations cases and offering customization options. The support team is noted for its responsiveness. However, some users feel HR Acuity could improve in areas like email notifications and advanced reporting capabilities. There is also a desire for more flexibility in administrative controls.
When comparing AllVoices and HR Acuity, user reviews highlight distinct strengths and areas for improvement. AllVoices has a rating of 4.4 out of 5 stars, while HR Acuity scores 4.6 stars. Here’s a concise comparison:
Ease of Use and Setup
Reviewers found AllVoices easier to use, set up, and administer, with a user-friendly interface and quick adoption process. HR Acuity, while also praised for usability, is more complex during the initial setup, requiring more time and resources.
Meeting Business Needs
Both platforms meet user requirements effectively. AllVoices excels in handling employee relations and HR case management, emphasizing anonymity and AI integration. HR Acuity is appreciated for its robust reporting and comprehensive documentation.
Support and Product Updates
HR Acuity is rated higher for ongoing support and product updates, offering detailed dashboards and customization options. However, improvements are needed in its email notification system and administrative flexibility. AllVoices is celebrated for its responsive support and quicker setup, receiving positive feedback for proactive user support and updates.
User Sentiment
If you'd like to see the full breakdown, here's a direct link to the G2 report.
Overall
AllVoices stands out for its ease of use, quick setup, and effective handling of employee relations and HR case management. While HR Acuity is noted for detailed reporting and strong support, it has limitations in email notifications and administrative flexibility.
Case IQ is a powerful investigative case management platform designed to reduce the time, cost, and risk associated with resolving workplace incidents. With its flexible and configurable approach, Case IQ adapts to streamline and prevent various types of cases across organizations. The platform offers robust case intake, streamlined case management, centralized data storage, and powerful reporting to provide deep insights and prevent future issues.
Case Management
Case IQ's adaptable platform allows organizations to manage and prevent any type of case, ensuring no incident slips through the cracks with simple, robust case intake and case linking to flag related incidents.
Streamlined Processes
The platform keeps investigations on track by automating processes and report distribution, centralizing all case information in a secure database to create comprehensive case reports instantly.
Powerful Reporting
Case IQ provides deep insights into your data, helping to spot trends early and prevent future issues. The platform integrates easily with existing systems, saving time and eliminating mistakes.
Proactive Risk Management
The platform helps organizations evolve from reactive to proactive by centralizing data and improving incident response and resolution through easy-to-configure workflows and advanced tools.
Pros
Cons
We summarized the G2 testimonials, and here's what customers had to say:
Positive Feedback
Case IQ has received positive feedback for its ease of use, powerful analytics, and strong customization capabilities. Users commend its ability to handle complex case management, improve efficiency, and secure sensitive data.
Areas for Improvement
Some users feel Case IQ could improve in areas like reporting and integration capabilities. There are also mentions of a steep learning curve for administrators and a desire for more intuitive settings menus.
When comparing AllVoices and Case IQ, user reviews highlight distinct strengths and areas for improvement. AllVoices has a rating of 4.4 out of 5 stars, while Case IQ scores 4.5 stars. Here’s a concise comparison:
Ease of Use and Setup
Reviewers found AllVoices easier to use, set up, and administer, with a user-friendly interface and quick adoption process. Case IQ, while also user-friendly, is more complex during initial setup due to its high degree of customization.
Meeting Business Needs
Both platforms meet user requirements effectively. AllVoices excels in handling employee relations and HR case management, emphasizing anonymity and AI integration. Case IQ is praised for its powerful analytics and flexible case management capabilities.
Support and Product Updates
Case IQ is preferred for ongoing support and product updates, offering detailed dashboards and customization options. However, AllVoices is celebrated for its responsive support and quicker setup, receiving positive feedback for proactive user support and updates.
User Sentiment
If you'd like to see the full breakdown, here's a direct link to the G2 report.
Overall
AllVoices stands out for its ease of use, quick setup, and effective HR case management. Case IQ is known for its powerful analytics, flexible case management, and strong support.
Navex is a comprehensive Governance, Risk, and Compliance (GRC) information system that consolidates various compliance tasks into one holistic solution. Though primarily used as a GRC tool, Navex can also be utilized for compliance and HR case management. It includes features for policy management, training, disclosures, hotline and incident management, IT and operational risk management, and third-party screening.
Unified Compliance Platform
Navex consolidates compliance tasks into a single platform, offering a comprehensive view of your GRC program.
Incident Management
The platform provides 24/7 hotline and incident management analysis to efficiently address and mitigate risks.
Comprehensive Reporting
Navex offers powerful reporting tools to identify and isolate risk-signal data, enhancing organizational insights and decision-making.
Pros
Cons
We summarized the G2 testimonials, and here's what customers had to say:
Positive Feedback
Navex is recognized for its wide range of functionalities, including effective management of GRC programs, ethical corporate culture building, and support for different formats in security courses. Customers appreciate the platform's value for money, user-friendly interface, and informative content such as compliance videos and GRC planning resources. Navex has proven valuable for creating sustainability reports, managing compliance and security, and supporting global regulatory compliance. The integration with other APIs and systems is highlighted positively, which is helpful for pulling data and managing ESG insights.
Areas for Improvement
Some users have experienced dissatisfaction, particularly with customer support, which they describe as slow to resolve issues, causing delays. Concerns also extend to the user interface, with some finding it lacking in customization options and somewhat complex or less intuitive than competitors. Additionally, a few reviews indicate the interface can be cumbersome, and training may be required to navigate it effectively. Some users suggest that Navex has a complex organizational structure that can be siloed, which may affect efficiency, and the cost can be considered high compared to alternatives.
When comparing AllVoices and Navex, user reviews highlight distinct strengths and areas for improvement. AllVoices has a rating of 4.4 out of 5 stars, while Navex scores 3.9 stars. Here’s a concise comparison:
Ease of Use and Setup
Reviewers found AllVoices easier to use, set up, and administer, with a user-friendly interface and quick adoption process. Navex, while robust, has a steeper learning curve and is less user-friendly.
Meeting Business Needs
Both platforms effectively meet user requirements. AllVoices excels in handling employee relations and HR case management, with a strong focus on anonymity and AI integration. Navex is appreciated for its comprehensive GRC capabilities but may require more resources to implement and manage.
Support and Product Updates
AllVoices is celebrated for its responsive support and proactive updates, making it a preferred choice for ease of use and swift implementation. Navex, while offering extensive features, has been criticized for slow and ineffective customer support.
User Sentiment
If you'd like to see the full breakdown, here's a direct link to the G2 report.
Overall
AllVoices stands out for its ease of use, quick setup, and effective handling of employee relations and HR case management. Navex, while comprehensive in GRC, faces challenges with user-friendliness and customer support.
Dovetail HR is a comprehensive HR service delivery platform designed to enhance the employee experience and streamline HR processes. It includes HR case management, employee relations case management, an employee portal, HR knowledge management, and robust reporting and analytics. This platform aims to meet the needs of modern HR teams by improving the efficiency and effectiveness of HR service delivery.
HR Case Management
Dovetail HR offers a robust platform for managing HR and employee relations cases, ensuring efficient and effective resolution.
Employee Portal
The platform includes an employee portal that facilitates self-service, making it easier for employees to access the information and services they need.
HR Knowledge Management
Dovetail HR provides tools for managing HR knowledge, helping HR teams store, organize, and retrieve important information quickly.
Reporting and Analytics
The platform includes real-time reporting and analytics tools, allowing HR teams to gain insights into their operations and make data-driven decisions.
We summarized the G2 testimonials, and here's what customers had to say:
Pros
Cons
Positive Feedback
Users appreciate Dovetail HR for its intuitive interface, easy implementation, and comprehensive features. The platform's case management and knowledge management functionalities are particularly praised, as well as the responsive and helpful customer support.
Areas for Improvement
Some users feel Dovetail HR could improve its reporting capabilities and address inefficiencies in workflow management. There are also mentions of a learning curve and the need for more intuitive navigation.
When comparing AllVoices and Dovetail HR, user reviews highlight distinct strengths and areas for improvement. AllVoices has a rating of 4.4 out of 5 stars, while Dovetail HR scores 4.5 stars. Here’s a concise comparison:
Ease of Use and Setup
Reviewers found AllVoices easier to use, set up, and administer, with a user-friendly interface and quick adoption process. Dovetail HR, while also praised for its ease of use, has a steeper learning curve, particularly in its reporting tools.
Meeting Business Needs
Both platforms effectively meet user requirements. AllVoices excels in handling employee relations and HR case management, with a strong focus on anonymity and AI integration. Dovetail HR is appreciated for its comprehensive HR service delivery tools, including case management and an employee portal.
Support and Product Updates
Dovetail HR is preferred for ongoing support and product updates, offering detailed dashboards and customization options. However, AllVoices is celebrated for its responsive support and quicker setup, making it a preferred choice for businesses prioritizing ease of use and swift implementation.
User Sentiment
If you'd like to see the full breakdown, here's a direct link to the G2 report.
Overall
AllVoices stands out for its ease of use, quick setup, and effective HR case management. Dovetail HR is known for its comprehensive HR service delivery tools, strong customer support, and robust case management capabilities.
NotMe Solutions is an innovative platform designed to transform how organizations handle misconduct reporting. This innovative solution goes beyond mere reporting by diving into investigating, resolving, and analyzing various types of misconduct. NotMe Solutions ensures every report receives the attention it deserves, fostering a more ethical culture within organizations.
Anonymous Reporting
NotMe Solutions excels in providing a secure way for employees to submit feedback anonymously, promoting open communication and transparency without fear of retaliation.
Incident Management
The platform expertly manages a wide range of misconduct reports, from workplace harassment and bullying to discrimination, ethical violations, and safety concerns.
User-Friendly Interface
NotMe Solutions offers a user-friendly interface, ensuring easy navigation for both employees and administrators.
Multilingual Support
The platform supports multiple languages, ensuring accessibility for diverse workforces globally.
Pros:
Cons:
We summarized the G2 testimonials, and here's what customers had to say:
Positive Feedback
Users frequently praise NotMe Solutions for its user-friendly interface and effective anonymous reporting, which fosters open communication. The platform's comprehensive incident management, multilingual support, robust audit-ready documentation, and AI-driven trend analysis are also highly appreciated for enhancing compliance and risk management.
Areas for Improvement
Some users note areas for improvement, including limited customization options and a learning curve for administrators. Reporting capabilities could be more detailed, and better integration with other systems is desired. Additionally, geographic availability of support is limited, and the mobile app lacks some functionalities compared to the desktop version.
When comparing AllVoices and NotMe Solutions, user reviews highlight distinct strengths and areas for improvement. AllVoices has a rating of 4.4 out of 5 stars with 74 reviews, while NotMe Solutions scores higher with 4.9 stars from 55 reviews. Here’s a concise comparison:
Ease of Use and Setup
Reviewers found both AllVoices and NotMe Solutions easy to set up, with both scoring 9.5 in ease of setup. However, NotMe Solutions is praised for being easier to use and administer overall, with a score of 9.9 for ease of use compared to AllVoices' 9.2.
Meeting Business Needs
Both platforms meet user requirements effectively, but reviewers felt that NotMe Solutions better meets their business needs with a score of 9.7 compared to AllVoices' 9.1. AllVoices excels in handling employee relations and HR case management with a strong focus on anonymity and AI integration, while NotMe Solutions is highly regarded for its comprehensive misconduct reporting and management capabilities.
Support and Product Updates
NotMe Solutions is preferred for ongoing support and product updates, scoring 9.8 in quality of support and 9.7 in product direction, compared to AllVoices' 9.0 and 8.1 respectively. Users highlight the responsive support and continuous improvements provided by NotMe Solutions.
User Sentiment
If you'd like to see the full breakdown, here's a direct link to the G2 report.
NotMe Solutions, being a relatively new player in the market, has received recent positive feedback. However, some users have noted issues such as limited control over incidents and email notifications. On the other hand, AllVoices has been around longer and has a larger user base, with some reviewers expressing concerns about the complexity of its interface. In terms of user sentiment, both platforms have their own strengths and weaknesses.
Overall
AllVoices stands out for its ease of use, quick setup, and effective HR case management. NotMe Solutions is recognized for its comprehensive misconduct reporting, user-friendly interface, and strong support, making it a preferred choice for organizations focused on fostering a culture of transparency and integrity. Despite NotMe Solutions' higher ratings, AllVoices is continually improving and remains a strong competitor in the HR case management space.
Ethicontrol is a comprehensive platform designed to manage whistleblower reports, internal investigations, and incident management within organizations. The platform offers an array of features tailored to ensure compliance with international anticorruption and anti-bribery laws. It supports various languages and provides a proprietary contact center, making it a robust solution for managing ethical concerns and corporate risks.
Incident Management
Ethicontrol facilitates efficient incident management with a dedicated whistleblower web portal and online software for quick case management.
Secure and Compliant
The platform ensures secure data storage, compliance with international laws, and provides an audit trail for transparency.
User-Friendly Interface
Ethicontrol offers an easy-to-use interface for managing whistleblower reports and ethics cases.
Multilingual Support
The platform supports multiple languages, ensuring accessibility for global organizations.
Dedicated Support
Ethicontrol provides a dedicated team within their contact center for effective incident resolution.
Pros:
Cons:
We summarized the G2 testimonials, and here's what customers had to say:
Positive Feedback
Users appreciate Ethicontrol's ease of use, comprehensive compliance management features, and robust customer support. The platform's ability to facilitate two-way communication and manage workflows effectively is also well-received.
Areas for Improvement
Some users have noted that the interface design appears outdated and have experienced occasional integration issues. There are also mentions of the service's limited geographic availability and suggestions for more competitive pricing.
When comparing Ethicontrol and AllVoices, user reviews highlight distinct strengths and areas for improvement. Ethicontrol has a rating of 4.5 out of 5 stars with 13 reviews, while AllVoices scores 4.4 stars from 74 reviews. Here’s a concise comparison:
Ease of Use and Setup Reviewers found both AllVoices and Ethicontrol easy to set up. AllVoices is praised for its user-friendly interface and intuitive design, scoring 9.2 for ease of use. Ethicontrol received a higher ease of use rating of 9.6, with users appreciating its interface and ease of managing whistleblower reports and ethics cases.
Meeting Business Needs Both platforms effectively meet user requirements. AllVoices excels in handling employee relations and HR case management, with a strong focus on anonymity and AI integration. Ethicontrol is noted for its compliance management and incident management features, offering a proprietary contact center and multilingual support, ensuring comprehensive incident management and compliance with international anticorruption laws.
Support and Product Updates AllVoices is celebrated for its responsive support and proactive user updates, scoring 9.0 in quality of support. Ethicontrol also receives high marks for support, with a score of 9.3, and users appreciating the direct interaction with the CEO and the dedicated team within their contact center. However, some users noted that Ethicontrol's interface could use design updates and that there are occasional downtimes.
User Sentiment
If you'd like to see the full breakdown, here's a direct link to the G2 report.
Overall
AllVoices stands out for its ease of use, quick setup, and effective HR case management. It continues to adapt and improve, ensuring it meets the diverse needs of organizations. Ethicontrol, with its robust compliance features and multilingual support, offers a comprehensive solution for whistleblowing and incident management. However, AllVoices' established presence and ongoing enhancements make it a reliable and robust choice for HR case management.
When choosing an HR case management software, it is important to be aware of common challenges that organizations may face during implementation and usage. Some of these challenges include:
Here are some tips to guide you through the buying process:
If you're looking for a software that meets all these needs. Consider chatting with us here at AllVoices, as we offer all of the above.
Pricing for HR case management software varies widely, often customized based on factors like company size, workflow complexity, and the existing tech stack. Many solutions do not offer free trials and may come as part of a larger HRMS or HCM package.
Typically, costs can range from a few hundred dollars per month for small businesses to several thousand dollars for larger enterprises with more complex needs.
Investing in HR case management software can yield significant returns by enhancing efficiency and reducing costs. Here's how to calculate potential ROI:
By assessing these factors, you can better understand the financial benefits of implementing HR case management software and make an informed decision about your investment.
AllVoices offers a comprehensive and customizable HR case management solution that can streamline your internal processes, reduce costs, and improve employee satisfaction. With features like anonymous reporting, multilingual support, and real-time analytics, AllVoices empowers employees to speak up and helps HR teams effectively resolve issues.
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AllVoices helps People Teams surface, investigate and respond to workplace incidents more consistently and efficiently. AllVoices offers audit-ready documentation, early trend detection, and AI-powered features to save People Teams time on manual tasks.
